Privacy Policy

1. Who we are

Rain Removals (“we”, “us”, “our”) provides house clearance and rubbish removal services in Greater Manchester and surrounding areas. We are the data controller for the personal data we collect in connection with our services and this website.

2. What data we collect

We may collect and process the following:

• Name and contact details (phone, email, address)
• Details of your clearance or removal requirements
• Property address and access information
• Payment and transaction information
• Communications with us (calls, emails, contact form submissions)
• Technical data (IP address, browser type) when you use our website

3. How we use your data

We use your data to provide quotes, arrange and perform clearance or removal services, process payments, communicate with you about your bookings, and improve our services. We may also use it to comply with legal obligations and to protect our legitimate business interests (e.g. fraud prevention).

4. Legal basis (UK GDPR)

We process your personal data on the basis of: performing our contract with you (providing services); your consent where we ask for it (e.g. marketing); our legitimate interests (e.g. website security, service improvement); and legal obligation where required.

5. Cookies and our website

Our website may use cookies and similar technologies to remember preferences and to understand how the site is used. You can control cookies through your browser settings. Essential cookies are necessary for the site to function.

6. Data retention

We keep your data only for as long as needed to provide our services, handle complaints or disputes, and meet legal, regulatory or tax requirements. When no longer needed, we will delete or anonymise it securely.

7. Sharing your data

We do not sell your data. We may share it with trusted service providers (e.g. payment processors, IT support) who assist us under strict confidentiality, and with authorities when required by law.

8. Your rights

Under UK data protection law you have the right to access, rectify, erase, restrict processing, object, and to data portability where applicable. You also have the right to complain to the Information Commissioner’s Office (ICO). To exercise any of these rights, please contact us using the details below.

9. Contact

For any questions about this Privacy Policy or your personal data, contact us at: info@rainremovals.co.uk or call 07999 630193. Our services operate in Greater Manchester, UK.